FAQ
It generally takes us 25-35 business days to produce and ship the product. Shipping time depends on your order quantity and location. Usually shipping by sea transportation.
In total, you can expect 30-35 business days from the time of order to the time of delivery.
Nope! We have no MOQ for our product. If the custom logo takes about 15 days to open the mold. Whether you want one piece, or five hundred pieces, a container, we’ve got you covered. If you’re interested in ordering products in bulk, we can help you.
It depends. If you catch us before we’ve begun production on your order we’ll happily make changes for you. Please contact your sales representative.
We’ll email you a tracking email or WhatsApp as soon as your order ships. Very rarely we have issues a ship confirmation email isn’t sent, If it seems like it’s taking too long, please email us at cademepiano@gmail.com and we’ll figure out what’s going on.
Unfortunately, we do not allow returns. if you are making a custom logo product, double-check that your design looks exactly the way you want it.